Return & Exchange Policy

I want you to be happy with your purchase. Please read the return and exchange policy carefully before placing your order.

Pick-Up Return Policy

Customers selecting In-Store Pickup will receive an email notification when their order is ready.

• Orders must be picked up within 14 days of the pickup notification.

• Please bring a copy of your order confirmation or a valid photo ID when picking up your order.

• If someone else is picking up your order, please contact Me beforehand with their name.

• Orders not picked up within 14 days may be canceled and refunded at My discretion, minus any applicable custom production costs.

• I Am unable to guarantee pickup outside of My posted pickup hours unless arrangements have been made in advance.

Because many of My items are Limited Prints or printed specifically for each order:

• Custom or personalized items are final sale and cannot be returned or exchanged.

• Non-custom apparel may be exchanged within 14 days of pickup for a different size, subject to inventory availability.

• Items must be unworn, unwashed, and in original condition.

• Customers are responsible for reviewing sizing information before purchasing.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Contact Me within 7 days of pickup.

• Please include photos of the item and your order number.

• We will work with you to provide a replacement or appropriate solution.

I know life gets chaotic (trust Me, I get it). If you need a little extra time to pick up your order, just send Me a message and I’ll do My best to work with you.

Online Returns & Exchanges

• Returns Deadline: 30 Days from delivery

• To be eligible, the item must be unused, unwashed, Free from Smoke damage, and in its original condition (TAG INTACT)

• Proof of purchase (receipt) is required.

• Certain items are non-returnable, including:

  • Custom or personalized orders.

  • Clearance or final sale items.

Exchanges

• Exchanges are accepted within 14 days of delivery for different sizes or colors (subject to stock availability).

Refunds

• Approved refunds will be issued to the original payment method within 5–10 business days after I receive and inspect your return.

• Shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact me within 48 hours at bansheebabydesign@gmail.com with photos of the issue so I can make it right.

How to Start a Return or Exchange

Email bansheebabydesign@gmail.com with your order number, photos, and reason for the return/exchange. I will provide instructions on where to ship your item.

Effective Date: September 29, 2025